Self pick up will be ready within 10 minutes - 2 hours depending on how much merchandise you have purchased. Shipping will take up to 1 -14 days to arrive at your location. You can view your order under your account and check the status of any order you placed by clicking " My Orders" located in your account or feel free to call us so we can check on the status of the order for you.
Multiple Shipping Addresses:
We only ship to the shipping address provided & cannot ship to multiple addresses. If you would like your order shipped to various addresses, please place one order for each shipping address.
ALL WHOLESALE ORDERS ARE FINAL AND CANNOT BE RETURNED OR EXCHANGED.
If a package is returned because the address provided to us was not correct, we are not responsible for re-shipping. We will contact the buyer for the correct address; shipping & handling charges will need to be re-paid before we can send the package again.
Lost/Damaged by Post Office:
We are not responsible for any errors made by the Post Office. However, if your package has not been received within 3 weeks of receiving your shipping notification email (6 weeks for international orders), please contact us & we will provide directions on how to file a claim with the USPS.
Damaged Items/Order Errors:
Though each product is inspected for quality assurance before shipping, it is possible to receive a damaged item. In addition, due to human error, order mistakes are possible. For these reasons, it is important to open & inspect your items as soon as you receive them.
Please notify us within 5 business days of receiving your package if there is anything wrong with your order. We cannot honor changes outside of the time frames, as stated within our policies.
Once we have been notified of any damaged items you have received, we will work with you to get them corrected. Please note: we cannot extend any discounts. You should decide to sell damaged items at a discount.